Healthwatch Derbyshire recognised that we had not received many comments regarding domiciliary care services. This concerned us as the users of such services often live alone and are isolated and, as such, there is little opportunity for them to have their say, therefore leaving them inherently vulnerable.

This piece of work was designed to engage with users of domiciliary care services and their carers, friends and family in order to strengthen their voice and to play an active part in how domiciliary services are delivered and designed in the future.

On the whole, the findings in the report were mainly positive. However, we would ask that providers of Homecare Services take into consideration the main negatives of the service and look at ways of addressing these concerns.

Home Care Service User Experience Report

© Healthwatch Derbyshire 2021

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