Healthwatch Derbyshire is conducting a survey to determine whether patients are aware of the GP services available to them online, and to investigate the accessibility of services on GP websites.

As part of changes to the General Medical Services contract in England for 2015/16, GP practices are required to expand and improve the provision of online services for patients.  They are also required to promote the online services they provide, which should include:

  • Appointment bookings
  • Ordering repeat prescriptions
  • Amending personal details
  • Access to summary information held in patient’s records

A national GP patient survey carried out in England in 2014 found that 34% of patients said their preferred method of booking a GP appointment would be online. However, just a year on, the same survey found that only 6% of patients had booked a GP appointment online.

This questionnaire aims to gain an understanding as to what extent Derbyshire residents are aware of the online GP services that are available to them, and to find out if people are actually using them.   The results will be analysed to identify possible causes of low-level engagement with online GP services, as well as to identify any potential barriers to accessing them.

We will then share the findings of the questionnaire, along with any recommendations, with the providers and commissioners of Derbyshire GP services.


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