Coronavirus (COVID-19): response, news and updates.
Madeleine Fullerton reitres as Healthwatch Derbyshire Board Member
Catch-up on the latest Healthwatch Derbyshire News.
Key improvements have been made at Royal Derby Hospital following a ‘mystery shopping’ programme by volunteers from Healthwatch Derbyshire
In partnership with Derby Hospital, Healthwatch Derbyshire volunteers tested the journey a patient would follow when being invited to the hospital for an outpatient appointment.
Volunteers commented upon their experiences, from receiving a patient letter inviting them to a fictitious outpatient appointment at the hospital, to travelling to the hospital for that appointment, and navigating the hospital site in order to find the correct department.