In August 2019 it was announced that EMAS will be the new provider of non-emergency patient transport services in Chesterfield to align activity with our wider Derbyshire contract. The new service launched on 1 December following close work with Derbyshire commissioners, Arriva Transport Solutions Ltd and Chesterfield Royal Hospitals NHS Foundation Trust to ensure a smooth transition of services for both patients and staff.

In October 2019, EMAS was confirmed as the preferred provider of patient transport services for Northamptonshire. We will be working on a step in basis for the remaining duration of the contract (2022) whilst the commissioner reviews future options regarding the service. Commissioners have worked closely with us, Thames Ambulance Service (the current provider of PTS in Northamptonshire), and key stakeholders to ensure a smooth transition of services for both patients and staff, which went live on 1 December 2019.

EMAS provides non-emergency patient transport for patients who are registered with GPs in Derbyshire (including the Chesterfield area) and Northamptonshire. This service is for patients who need medical or clinical support to get to and from their healthcare appointments. Entitlement to transport will depend on whether the patient meets the eligibility criteria set out by the local clinical commissioning group.

Please note that patients who receive higher rate Disability Living Allowance or Personal Independence Payments are no longer be eligible for free patient transport.

© Healthwatch Derbyshire 2020

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