Bakewell Medical Centre

The Medical Centre
Butts Road
Bakewell
Derbyshire
DE45 1ED

01629816636

www.bakewellmedicalcentre.co.uk

Rated 1/5 by 2 people

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3 weeks ago

My husband, who is 74, does the sensible thing every winter and has a flu jab. He’s also had a one-off pneumonia jab in the past.
In February he started suffering with cold-type symptoms, but tried to shake it off with fluids, over the counter remedies and keeping warm. Mindful of the public information warnings about not going to the surgery with this type of illness, he persevered for several weeks of coughing and blocked sinuses.
Eventually he rang to get an appointment to see a GP, but was not offered an appointment and the doctor rang back to say, without examining him, that he might be allergic to the decongestants he had been taking and to stop taking them. My husband tried that, but things just got worse.
He gave it a few more days then rang again for an appointment. Once again, no appointment but the doctor rang back and, without examining him, prescribed a course of antibiotics.
No change. Then a couple of weeks later he developed a temperature, sickness and diarrhoea, and started coughing up blood. Unfortunately it’s the bank holiday weekend, so I rang the surgery to find out what to do. They referred us to 111, who sent an ambulance, my husband was admitted to the EMU at Chesterfield hospital and diagnosed with pneumonia.
We are great supporters of the NHS and very keen not to waste precious resources. All the expense of an ambulance and hospital stay might have been avoided if he could have been examined by a doctor weeks ago. I feel that the policy of Bakewell Medical Centre is dangerously wrong, and I’m reporting this in the hope that they might have to react differently in the future when an elderly patient tries to get an appointment with a legitimate reason.

3 years ago

Nurse was rude and disrespectful towards me. Her unprofessional manner was not appreciated in a doctor’s surgery so I am now looking to move to another surgery.

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