Chesterfield Royal Hospital

Chesterfield Road
Calow
Chesterfield
Derbyshire
S44 5BL

01246277271

www.chesterfieldroyal.nhs.uk

Rated 3.7/5 by 15 people

Leave your own feedback

2 months ago

NGS Macmillan Unit
A lovely and modern unit, and after 10 months from its opening there is now hand gel units in places around the unit both upstairs and downstairs.
yet they seem to have forgotten one of the most important places to put a hand gel unit, and that is outside the two toilets on the treatment room.
it is really difficult to wash your hands when you have a drip in your hand and you may not always get your hands really clean due to this. so the use of hand gel outside the toilet is essential, especially for infection control (even more important if you are having treatment eg chemotherapy)

Please can a hand gel unit be added outside these toilets.

Response

Chesterfield Royal Hospital responded:

Many thanks for your kind comments about the NGS Macmillan Unit. Please be aware that we do not have alcohol gel outside or within the toilets in our treatment area as we encourage patients to hand wash with soap, this is gold standard practice and is advised by our infection control team. There is a sink available both inside and outside the toilets. I understand completely how having a cannula in one hand is restrictive and makes simple tasks such as hand washing difficult. The nursing team are happy to assist patients with their hand washing as required if they are alerted to the this by the patient.

2 months ago

NGS Macmillan unit is lovely and modern and new, however noted there were a few basic things missing from the unit – ie /

There are no hooks on back of any of the toilet doors (upstairs and down) so you could hand your coat or bag on, instead you have to put them on the floor, which is not very hygienic

Mixed toilets on upstairs treatment unit – the toilets in the treatment unit are both male / female and used by patients and also visitors. This is not hygienic and the 2 toilets should be allocated one for men and one for women and visitors should use the toilet in the reception waiting room just outside the treatment area. If you are susceptible to infection when having chemotherapy for example you should not have to use mixed toilets, ie putting a toilet seat down if a man has left it up ,when you have a drip in your hand is not easy and a site of infection
Toilets need to be labelled Male / Female patients only

No “No Smoking signs ” on entrance to the Unit, so people stand in front and you have to pass through smoke to exit unit, a sign could be added without spoiling the aesthetics of the unit

Free WIFI would be advantageous for long term patients or patients undergoing regular treatment in the unit / hospital – Other local hospitals eg Sheffield do this

The macmillan information centre was very nice and welcoming, but noted that there were mainly Macmillan leaflets and only a few other services leaflets, whilst appreciate its a Macmillan Unit , patients should be given all information of local or national services or support groups to help, not just Macmillan, as Macmillan dont / cant cover everything

When an appt is running late, it would be nice to be told the reason why and how late they are running as they do in the main hospital, not just left to sit for ages without any information

Response

Chesterfield Royal Hospital responded:

Thank you for your comments about our new Macmillan building. We have recently appointed a new matron for the medical outpatient areas. Much of what you have described had already been identified by her such as the coat hooks within the toilets and Clinic information boards. She is currently in the process of completing these changes within the unit. The shared toilets within the Macmillan unit are in line with current guidance and infection control advice, however the trust do appreciate that they may not be to all patients satisfaction and we were already in the process of changing the ground floor toilets into separate male and female toilets. Unfortunately on the upstairs treatment room this cannot be achieved and will remain as shared facilities. The trust is in the process of developing free patient WI FI throughout the Chesterfield Hospital site which should be in place within the next 2 years. We are aware we have a majority of Macmillan booklets on display this is due to several factors; we have limited shelving so would not be able to offer a full range of leaflets by all organisations such as breast cancer care, prostate cancer UK and Roy Castle Lung Cancer foundation etc. Macmillan have generic leaflets for all cancers and we would not want an individual to take a leaflet for breathlessness by Roy castle Lung Cancer Foundation unless they had a diagnosis of lung cancer. Therefore the location and display of information is planned to ensure that if no staff are present people will not take incorrect information which could lead to confusion and incorrect advice. We do stock all information by other charities and organisations but these are disease specific so are given out after consultation with individuals and tailored to their needs. These are kept out of sight as they should only be given after staff have confirmed what an individual’s information needs are; as we have had situations where people have taken incorrect literature in the past. The small stand within the information centre has all local information such as Nenna Kind, Cavendish Cancer Care, Look Good Feel Better etc. and all other services which are either offered in the centre or available locally. Some of these have been funded by Macmillan locally so may also have the Macmillan logo on the leaflet also. The information centre also has a local and national directory of services which lists every organisation and service no matter how small for people affected by cancer. This is not on display and details are only given after staff have consulted with an individual as many of these services have eligibility criteria such as diagnosis, age, or even postcode. So staff are able to tailor the information given to people ensuring that it is suitable for their needs rather than an individual having to contact multiple services to discover they are unable to get support. We have a reference panel for the information centre which meets quarterly and members are people affected by cancer who are involved with shaping all information and services available I will ensure this feedback is shared and discussed at our next meeting.

2 months ago

CT department –
There is a delay in sending out appts when a consultant has requested a CT appt for a patient well in advance of their next appt, so the results would be ready.
Apparently, the dept will hold on to the appt until about 1-2 weeks before (even if made a month in advance) and then send out appt, only giving the patient a week’s notice. This is not good if you are arranging time off work or have other appts to fit around. And then if you need to rearrange its hard as no appts as too short notice.

Please, can the system be changed so that when an appt is requested an appt is sent out straight away? As most other appointments are arranged by other services.
Also don’t get Text messages or reminders, which would help.

Response

Chesterfield Royal Hospital responded:

Many thanks for taking the time to make a comment about our services. Please be aware that if we receive requests for a scan to be done in a specific week, we enter these onto a planned list which is reviewed at the beginning of each month so as to book patients appropriately for that month. In response to your other queries, regarding text messages, please contact our Patient Advice and Liaison Service on 01246 512640 who will be able to direct you to the relevant department.

3 months ago

I had day surgery on Holywell ward. Super efficient team and process. All the ward staff and surgical team were excellent. Can’t thank them enough.

Response

Chesterfield Royal Hospital responded:

Many thanks for your kind comments. Please be assured that these will be shared with the staff involved. Our staff always appreciate receiving positive feedback.

3 months ago

Heart Scan Dept-
The reception area is unacceptable, it’s 2 desks pushed together in the waiting room (which is far too small).
You can see what is on computer screens dependant where you are standing, you can hear all telephone calls (no confidentiality) you can see reports/requests and other paperwork (incl patient details) on the reception desks.
Need to make a designated reception area to provide confidentiality to patients

Need to improve the seating area, all squashed in.

Timekeeping is generally poor, although when you do get seen then staff are lovely.

Response

Chesterfield Royal Hospital responded:

Over recent months there has been improvement work taking place to the environment within Suite 3 - including welcome signs, artwork, new seating and patient information boards. The majority of this work has been completed and the go ahead has been given to consider a similar set of work across all our out-patient areas including the Cardio-Respiratory department. This is regarded as an excellent opportunity to improve areas and fits in with feedback from staff and patients about improving the environment.

3 months ago

CT Scan Dept
Waiting room too small, no real privacy.
Once you get changed (in a gown) you have to walk to each area past other patients (who are fully clothed) and their visitors and staff – undignified and embarrassing.
Need to lay dept out so that once you are taken through to get changed or have cannulas inserted etc, you are away from other fully clothed people and in an area that only patients undergoing tests (i.e. in gowns) are until you get changed back again. ie 2 separate areas – treatment/scan area and waiting area

Also, CT results take 3 full weeks to be returned, other hospitals report much quicker. If its a staffing issue more staff need to be employed as waiting for scans is extremely upsetting and delays cause extreme anxiety.

Response

Chesterfield Royal Hospital responded:

Many thanks for your comments. The Trust had a 2nd CT scanner installed with the department being redesigned to accommodate both scanners within one CT suite and there was only one design layout that was feasible for the department. Patient dignity is always paramount to us and we always try to maintain this as much as possible within the constraints given. Changing areas and cannulation areas are separate from the waiting room and there is only a short walk to the scan room entrances from the cannulation areas. Unfortunately, we were not able to design it in such a way as to keep the waiting area completely separate, although every effort is made to ensure that the privacy and dignity of our patients are maintained at all times. When reporting CT scans the Trust uses a number of reporting options to increase our reporting capacity. Over the summer some of these companies were unable to take any scans at all due to annual leave of their staff which left us unable to turn our reports around as quickly as normal. This has improved again, and I can only apologise if the report took longer than normal to be available.

6 months ago

Orthopaedic appointment. From entering the hospital I met several members of staff and volunteers and each one gave exceptional service. Thank you to all.

10 months ago

Had trapped nerve in my back which A&E wanted to send me home when I couldn’t walk stand or sit.. after getting mad with staff stupidity was put on a ward, given an MRI scan and still, docs said all was well. I discharged myself after doc wanted to send me home. My elderly father is now looking after me at home laid on a lounge floor. MIR. Scan papers report nerve trapped & disc bulges opposite to medical staff verbal report.. docs need to learn to read??

Response

Chesterfield Royal Hospital responded:

“We are really sorry this patient feels they were not treated appropriately when they attended our emergency department. The Senior Matron has since had a telephone conversation with them to explain the clinical protocols for this type of condition – including the criteria for an MRI scan, pain relief, admission to hospital and recommendations for exercise and movement that would not exacerbate symptoms. It is always disappointing when a patient perceives their experience of our hospital and its services are negative, but we always hope to resolve their concerns at the time, without anger and upset. Sadly, on this occasion, we were unable to do so, and have not been able to assure this patient that the care they received followed correct emergency department protocol for a non-life threatening back problem. Although they declined to continue a phone discussion, we are more than happy to talk through their care again – and the clinical decisions we took – if they feel that would be useful and we hope they are making a good improvement.”

2 years ago

My experience of a surveillance colonoscopy at Calow/Chesterfield Royal Hospital was positive. The staff were all friendly and professional. The endoscopy suite was new and clean and well laid out. The staff answered all my questions and were reassuring and I was contacted the following day to ensure there were no problems. The staff from the endoscopist to the nurses and support staff were really good.

Response

Chesterfield Royal Hospital responded:

Many thanks for these kind comments - please be assured that they will be shared with the staff involved.

2 years ago

I was referred to above dept. by Darley Dale Medical Centre in April this year with stones in my bladder. The dept. also discovered urine retention problem. The outcome in August was a decision to take no action on the stones and not to treat the retention problem by removing part of the prostate but to provide me with a permanent catheter, the reason given being that prostate removal might not work.

Subsequently I suffered two bladder infections within five weeks, probably arising from use of a catheter. I sought a second opinion from a urologist in Lisbon, where I live in the winter, and he has now successfully removed the stones and removed part of the prostate, using laser technology, and the retention problem has now been solved with no further need for a catheter.

My concern is that the Chesterfield Urology Dept. may have a policy of dealing with my problem only with use of catheters for elderly patients and may not have up-to-date technology to operate in the safest way. I think the matter should be investigated.

2 years ago

My 17 year old daughter recently had a baby at the Maternity Suite within the Royal Hospital. The staff were amazing with her, they sat and talked the through everything and spent time with her when they aren’t too busy. She was on the maternity ward for four days and I felt totally happy to go home each day and she would be looked after. Each time the shift changed the new midwife would come and introduce herself and check on her.

If any of the staff read this, thank you so much x

Response

Chesterfield Royal Hospital responded:

This comment has been shared with the senior nursing team in maternity, who thank the commentator for their kind words and will share this feedback with maternity and midwifery staff.

2 years ago

We had a booked appointment for my granddaughter with learning and other disabilities to attend suite 2 for multiple tooth extraction under general anaesthetic The community dentist purposely booked her in for the first appointment of the day to avoid any lengthy delays which would be distressing for her. On arrival we found that the anaesthetist was not available and we would have to wait a further hour. There was no play-worker available to distract and relax her, nor was there any premed given. On coming round she was thrashing about and in deep distress. We found this to be a totally different, and far less positive experience from the time she had to have general anaesthetic for a biopsy at Sheffield Children’s hospital where upon coming round she was calm and relaxed. The facilities in suite 2 are not really suitable nor geared towards children children, especially with additional needs. If their needs cannot be catered for then I feel they ought to be referred to Sheffield Children’s Hospital where it is purposely designed to be child-friendly. Having a small room with a few toys and a TV does not equate to making ‘reasonable adjustments. Having said all that I must say that the dentist herself has always been excellent.

Response

Chesterfield Royal Hospital responded:

Thank you for sending through your feedback with regards to the Community Dental Services which are undertaken within the hospital premises. To provide some context, the Derbyshire community dental patients service is provided by Derbyshire Community Healthcare Services. DCHS use the trust premises to deliver this service. I have passed on your email to them and received their feedback which I have incorporated into this reply. CRHFT and DCHS are very sorry that the service provided for this lady and her granddaughter fell below the standards we would like to provide. We are appreciative of the feedback received as it helps us to hear what is important to our patients and provides us with the opportunity to learn from this. It was unfortunate and regrettable that the anaesthetist who was due to cover the list had been on call and up all night dealing with emergencies. An alternative anaesthetist was asked to cover as soon as they arrived however due to replacement anaesthetist reviewing their pre-planned commitments this led to a delay in commencing the list for which we apologise. I understand that this delay was communicated to the grandmother who understandably was unhappy with the situation. The community dental team do not employ a distraction therapist however the team did contact the Chesterfield Royal Hospital children’s staff to see if they could help DCHS in this situation, given the need for additional support. Although CRHFT play therapy staff would like to help out wherever they can, and have done previously, they were unable to release a member of staff at short notice on this occasion. The environment is less than optimal and this week DCHS and CRHFT have met to review what alterations can be made to make this a more suitable environment for our patients. Plans will now be drawn up for consideration by DCHS. Please accept my apologies for the delay and poor standard of care received and we hope the action we are taking will help to ensure the environment is more suitable soon.

3 years ago

Just had my second baby here and all the staff on the birth centre and Trinity ward were amazing. Nothing was too much trouble, they were kind, helpful and always friendly. I have no complaints about any of them and would recommend anyone to have their baby here.

Response

Chesterfield Royal Hospital responded:

Many thanks for your kind comments. Please be assured that this will be shared with all staff in the areas.

3 years ago

At a bowel screening appointment for 55 year olds I was allocated a sigmoidoscopy at Basil Ward, Endoscopy Suite of Chesterfield Royal Hospital. From the moment I got the appointment,the paperwork and bowel prep I was treated with nothing but respect and kindness. I was not made to feel embarrassed and had my dignity and privacy respected at all times. My questions were answered quickly and I was kept informed by the staff. The nurse led sigmoidoscopy team were nothing but wonderful and a large polyp was noted and before I left I was given a follow up appointment for a full colonoscopy,the prep, information and a chance to meet a specialist nurse. The colonoscopy was performed by [Named Doctor] and the endoscopy nursing team were all excellent. The polyp was removed, I went home within 3 hours of arriving and I would recommend this clinical site to all of my family and friends. Also, if you are a 55 year old and receive an invite to have a bowel screen sigmoidoscopy, please take up the offer.

3 years ago

Took 14yr old to A&E at 9pm following an injury at football, assessed quickly, but then lengthy waits for x-ray and release. TV was useful in A&E waiting room for the 3 hours. Staff were excellent with their assessment and treatment.

Response

Chesterfield Royal Hospital responded:

This comment has been shared with staff within the Emergency Department and xray. They would like to thank the commentator for their kind comments.

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