Chesterfield Royal Hospital

Chesterfield Road
Calow
Chesterfield
Derbyshire
S44 5BL

01246277271

www.chesterfieldroyal.nhs.uk

Rated 3.8/5 by 9 people

Leave your own feedback

4 months ago

Orthopaedic appointment. From entering the hospital I met several members of staff and volunteers and each one gave exceptional service. Thank you to all.

8 months ago

Had trapped nerve in my back which A&E wanted to send me home when I couldn’t walk stand or sit.. after getting mad with staff stupidity was put on a ward, given an MRI scan and still, docs said all was well. I discharged myself after doc wanted to send me home. My elderly father is now looking after me at home laid on a lounge floor. MIR. Scan papers report nerve trapped & disc bulges opposite to medical staff verbal report.. docs need to learn to read??

Response

Chesterfield Royal Hospital responded:

“We are really sorry this patient feels they were not treated appropriately when they attended our emergency department. The Senior Matron has since had a telephone conversation with them to explain the clinical protocols for this type of condition – including the criteria for an MRI scan, pain relief, admission to hospital and recommendations for exercise and movement that would not exacerbate symptoms. It is always disappointing when a patient perceives their experience of our hospital and its services are negative, but we always hope to resolve their concerns at the time, without anger and upset. Sadly, on this occasion, we were unable to do so, and have not been able to assure this patient that the care they received followed correct emergency department protocol for a non-life threatening back problem. Although they declined to continue a phone discussion, we are more than happy to talk through their care again – and the clinical decisions we took – if they feel that would be useful and we hope they are making a good improvement.”

2 years ago

My experience of a surveillance colonoscopy at Calow/Chesterfield Royal Hospital was positive. The staff were all friendly and professional. The endoscopy suite was new and clean and well laid out. The staff answered all my questions and were reassuring and I was contacted the following day to ensure there were no problems. The staff from the endoscopist to the nurses and support staff were really good.

Response

Chesterfield Royal Hospital responded:

Many thanks for these kind comments - please be assured that they will be shared with the staff involved.

2 years ago

I was referred to above dept. by Darley Dale Medical Centre in April this year with stones in my bladder. The dept. also discovered urine retention problem. The outcome in August was a decision to take no action on the stones and not to treat the retention problem by removing part of the prostate but to provide me with a permanent catheter, the reason given being that prostate removal might not work.

Subsequently I suffered two bladder infections within five weeks, probably arising from use of a catheter. I sought a second opinion from a urologist in Lisbon, where I live in the winter, and he has now successfully removed the stones and removed part of the prostate, using laser technology, and the retention problem has now been solved with no further need for a catheter.

My concern is that the Chesterfield Urology Dept. may have a policy of dealing with my problem only with use of catheters for elderly patients and may not have up-to-date technology to operate in the safest way. I think the matter should be investigated.

2 years ago

My 17 year old daughter recently had a baby at the Maternity Suite within the Royal Hospital. The staff were amazing with her, they sat and talked the through everything and spent time with her when they aren’t too busy. She was on the maternity ward for four days and I felt totally happy to go home each day and she would be looked after. Each time the shift changed the new midwife would come and introduce herself and check on her.

If any of the staff read this, thank you so much x

Response

Chesterfield Royal Hospital responded:

This comment has been shared with the senior nursing team in maternity, who thank the commentator for their kind words and will share this feedback with maternity and midwifery staff.

2 years ago

We had a booked appointment for my granddaughter with learning and other disabilities to attend suite 2 for multiple tooth extraction under general anaesthetic The community dentist purposely booked her in for the first appointment of the day to avoid any lengthy delays which would be distressing for her. On arrival we found that the anaesthetist was not available and we would have to wait a further hour. There was no play-worker available to distract and relax her, nor was there any premed given. On coming round she was thrashing about and in deep distress. We found this to be a totally different, and far less positive experience from the time she had to have general anaesthetic for a biopsy at Sheffield Children’s hospital where upon coming round she was calm and relaxed. The facilities in suite 2 are not really suitable nor geared towards children children, especially with additional needs. If their needs cannot be catered for then I feel they ought to be referred to Sheffield Children’s Hospital where it is purposely designed to be child-friendly. Having a small room with a few toys and a TV does not equate to making ‘reasonable adjustments. Having said all that I must say that the dentist herself has always been excellent.

Response

Chesterfield Royal Hospital responded:

Thank you for sending through your feedback with regards to the Community Dental Services which are undertaken within the hospital premises. To provide some context, the Derbyshire community dental patients service is provided by Derbyshire Community Healthcare Services. DCHS use the trust premises to deliver this service. I have passed on your email to them and received their feedback which I have incorporated into this reply. CRHFT and DCHS are very sorry that the service provided for this lady and her granddaughter fell below the standards we would like to provide. We are appreciative of the feedback received as it helps us to hear what is important to our patients and provides us with the opportunity to learn from this. It was unfortunate and regrettable that the anaesthetist who was due to cover the list had been on call and up all night dealing with emergencies. An alternative anaesthetist was asked to cover as soon as they arrived however due to replacement anaesthetist reviewing their pre-planned commitments this led to a delay in commencing the list for which we apologise. I understand that this delay was communicated to the grandmother who understandably was unhappy with the situation. The community dental team do not employ a distraction therapist however the team did contact the Chesterfield Royal Hospital children’s staff to see if they could help DCHS in this situation, given the need for additional support. Although CRHFT play therapy staff would like to help out wherever they can, and have done previously, they were unable to release a member of staff at short notice on this occasion. The environment is less than optimal and this week DCHS and CRHFT have met to review what alterations can be made to make this a more suitable environment for our patients. Plans will now be drawn up for consideration by DCHS. Please accept my apologies for the delay and poor standard of care received and we hope the action we are taking will help to ensure the environment is more suitable soon.

2 years ago

Just had my second baby here and all the staff on the birth centre and Trinity ward were amazing. Nothing was too much trouble, they were kind, helpful and always friendly. I have no complaints about any of them and would recommend anyone to have their baby here.

Response

Chesterfield Royal Hospital responded:

Many thanks for your kind comments. Please be assured that this will be shared with all staff in the areas.

3 years ago

At a bowel screening appointment for 55 year olds I was allocated a sigmoidoscopy at Basil Ward, Endoscopy Suite of Chesterfield Royal Hospital. From the moment I got the appointment,the paperwork and bowel prep I was treated with nothing but respect and kindness. I was not made to feel embarrassed and had my dignity and privacy respected at all times. My questions were answered quickly and I was kept informed by the staff. The nurse led sigmoidoscopy team were nothing but wonderful and a large polyp was noted and before I left I was given a follow up appointment for a full colonoscopy,the prep, information and a chance to meet a specialist nurse. The colonoscopy was performed by [Named Doctor] and the endoscopy nursing team were all excellent. The polyp was removed, I went home within 3 hours of arriving and I would recommend this clinical site to all of my family and friends. Also, if you are a 55 year old and receive an invite to have a bowel screen sigmoidoscopy, please take up the offer.

3 years ago

Took 14yr old to A&E at 9pm following an injury at football, assessed quickly, but then lengthy waits for x-ray and release. TV was useful in A&E waiting room for the 3 hours. Staff were excellent with their assessment and treatment.

Response

Chesterfield Royal Hospital responded:

This comment has been shared with staff within the Emergency Department and xray. They would like to thank the commentator for their kind comments.

Rate and review this service



Your name and email address and other identifying information will not be published. Required fields are marked in pink

© Healthwatch Derbyshire 2018

WordPress website built by Jason King