Ripley Hospital

Sandham Lane
Ripley
Derbyshire
DE5 3HE

www.derbyshirecountypct.nhs.uk

Rated 3.3/5 by 3 people

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2 weeks ago

I went for a blood test this morning at Ripley Hospital and joined the queue of people outside until we were let in. At 7.30am the nurse came to the door shouting that she was going to have to lock the door as she was on her own, she then stomped back in. This left everyone wondering what was happening and if we were supposed to stay or go. The numbers then started, so the first person went in, but it left the ones lower down on the list wondering whether at any time she was going to stop and lock the door! Someone asked the first person who came out if the nurse was continuing and she said she didn’t know and had been told she was lucky to get hers done! I understand that sometimes there are staff shortages, but it would be nice to have this explained in a civil manner and not left wondering whether we would be getting a blood test or not. If there is a problem with the system, staffing or just because a nurse is having a bad day, this shouldn’t be taken out on the patients.

2 years ago

My 87 year old mother was admitted to Ripley hospital from Derby Royal as no more could be done for her and it was only a matter of time. on being admitted to Ripley hospital the welcoming committee in the name of (named practitioner nurse) asked my mother if she knew why she was in Ripley hospital my mother replied yes, she then informed my mother that she had a stomach problem that could not be treated and that she had been sent to Ripley hospital to die. My sister who was in the room at the time was left speechless could not believe what she had just heard. So sorry Ripley hospital, it is a fantastic, clean and the nurses there are angels, but the compassion, dignity and comfort given by (named Practitioner Nurse) has well and truly let the team down at Ripley Hospital.

Response

Ripley Hospital responded:

I am very sorry to hear about your mother’s experience during her time with us. I understand that your mother had a conversation with (named staff member), who is a trainee Advanced Nurse Practitioner, and who asked your mother some questions. Showing compassion and preserving dignity at all times are extremely important for us in Derbyshire Community Health Services. I’d like to express my apologies for any upset caused. We would welcome the opportunity to talk this through further with you. The Patient Experience Team are looking forward to hearing from you either by email on DCHST.PatientExperienceTeam@nhs.net or phone 01773 525119. Yours sincerely Sarah Youd Matron

3 years ago

My 93 year old mum was admitted to Ripley Hospital for rehab. The care she received was second to none. Thank you.

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