Ripley Hospital

Sandham Lane
Ripley
Derbyshire
DE5 3HE

www.derbyshirecountypct.nhs.uk

Rated 2.5/5 by 23 people

Leave your own feedback

2 weeks ago

First time I’d been for a blood test there. The waiting room was packed, I picked up ticket number 8 – the display said 52. So yes 55 people in front of me, I went shopping in Ripley, came back read some of my book – still only 87 on display. Wrote some texts on my phone – surfed the internet – finally nearly 1 hour 30 mins later; ticket 8 on the display – it was like winning the lottery (I wondered how many people lose concentration and miss their turn when the small hard to see number finally displays?). When I did get in the service was friendly and efficient. People were saying the waiting was “worse than normal” but not a great first impression for this service.

Response

Ripley Hospital responded:

Thank you for the feedback regarding the phlebotomy service at Ripley Hospital. We are sorry to hear that you have not had a positive experience when attending our clinic. Concerns with this clinic have already been brought to our attention, particularly regarding the waiting times for some of our patients. The “drop in” nature of the clinic does mean that there are some peaks and troughs in patient numbers visiting the clinic and this does create times where patients are waiting longer than we would like. The service is currently being reviewed by the Derbyshire Pathology senior team, who have already visited the clinic and identified changes to improve the experience of our patients. Further visits are planned over the coming weeks to monitor the impact of these changes. As a result of the concerns raised, we are also hoping to introduce a system for patients attending the clinic to more easily provide feedback on a regular basis. Once again we would like to apologise to you for the delays you have experienced in our clinic and for any inconvenience that this may have caused.

2 weeks ago

Arrived at 7:30, picked ticket no.28. Two very efficient nurse practitioners in at 8, on my way to work by 8:10 ✅

1 month ago

Went to Ripley for a blood test and when I arrived there were approximately 20 people in front of me and one nurse taking bloods (although there are 3 bays) arrived at 7.30 and finally ran out at 8.40 hoping to get my two small children to school by 9am I was so stressed and worked up by the time I had the test! My poor children were so fed up of waiting around and becoming increasingly anxious that they would be late for school! I work full time so it’s almost impossible to have a test done anywhere else!!

Response

Ripley Hospital responded:

Thank you for the feedback regarding the phlebotomy service at Ripley Hospital. We are sorry to hear that you have not had a positive experience when attending our clinic. Concerns with this clinic have already been brought to our attention, particularly regarding the waiting times for some of our patients. The “drop in” nature of the clinic does mean that there are some peaks and troughs in patient numbers visiting the clinic and this does create times where patients are waiting longer than we would like. The service is currently being reviewed by the Derbyshire Pathology senior team, who have already visited the clinic and identified changes to improve the experience of our patients. Further visits are planned over the coming weeks to monitor the impact of these changes. As a result of the concerns raised, we are also hoping to introduce a system for patients attending the clinic to more easily provide feedback on a regular basis. Once again we would like to apologise to you for the delays you have experienced in our clinic and for any inconvenience that this may have caused.

1 month ago

Took my sis in law two weeks ago, the waiting time was approximately 1-30hr however a guy gave us a ticket which he had got for a friend who hadn’t arrived so we didn’t wait long. My biggest worry is what happens when the Belper service closes? My sis in law is disabled so we can usually find a disabled parking place but when going myself the parking situation is horrendous,I don’t have a blue badge but do have heart problems and the stress and long walk doesn’t help.

Response

Ripley Hospital responded:

Thank you for the feedback regarding the phlebotomy service at Ripley Hospital. We are sorry to hear that you have not had a positive experience when attending our clinic. Concerns with this clinic have already been brought to our attention, particularly regarding the waiting times for some of our patients. The “drop in” nature of the clinic does mean that there are some peaks and troughs in patient numbers visiting the clinic and this does create times where patients are waiting longer than we would like. The service is currently being reviewed by the Derbyshire Pathology senior team, who have already visited the clinic and identified changes to improve the experience of our patients. Further visits are planned over the coming weeks to monitor the impact of these changes. As a result of the concerns raised, we are also hoping to introduce a system for patients attending the clinic to more easily provide feedback on a regular basis. Once again we would like to apologise to you for the delays you have experienced in our clinic and for any inconvenience that this may have caused.

1 month ago

Phlebotomy
Unless you’re prepared to go minimum of half hour early and stand outside a locked hospital in all weathers elements you’ll be at least start position 50 …. nightmare – my heat goes out to those who have to go regularly

Response

Ripley Hospital responded:

Thank you for the feedback regarding the phlebotomy service at Ripley Hospital. We are sorry to hear that you have not had a positive experience when attending our clinic. Concerns with this clinic have already been brought to our attention, particularly regarding the waiting times for some of our patients. The “drop in” nature of the clinic does mean that there are some peaks and troughs in patient numbers visiting the clinic and this does create times where patients are waiting longer than we would like. The service is currently being reviewed by the Derbyshire Pathology senior team, who have already visited the clinic and identified changes to improve the experience of our patients. Further visits are planned over the coming weeks to monitor the impact of these changes. As a result of the concerns raised, we are also hoping to introduce a system for patients attending the clinic to more easily provide feedback on a regular basis. Once again we would like to apologise to you for the delays you have experienced in our clinic and for any inconvenience that this may have caused.

1 month ago

I have been twice to the Phlebotomy department at Ripley Hospital in the last three weeks, the first time the waiting time was one hour and twenty five minutes and today it was better I was in and out in fifty minutes.
The Phlebotomists were working flat out to see people as quickly as possible it not their fault we had to wait its was just volume of people.
Its a nice area of the Hospital but gets so busey sharing the area with Casualty, hate for it to be closed through overuse.

Response

Ripley Hospital responded:

Thank you for the feedback regarding the phlebotomy service at Ripley Hospital. We are sorry to hear that you have not had a positive experience when attending our clinic. Concerns with this clinic have already been brought to our attention, particularly regarding the waiting times for some of our patients. The “drop in” nature of the clinic does mean that there are some peaks and troughs in patient numbers visiting the clinic and this does create times where patients are waiting longer than we would like. The service is currently being reviewed by the Derbyshire Pathology senior team, who have already visited the clinic and identified changes to improve the experience of our patients. Further visits are planned over the coming weeks to monitor the impact of these changes. As a result of the concerns raised, we are also hoping to introduce a system for patients attending the clinic to more easily provide feedback on a regular basis. Once again we would like to apologise to you for the delays you have experienced in our clinic and for any inconvenience that this may have caused.

1 month ago

Nothing yet. But I’ve heard the waiting times for blood tests are horrendous and its putting me off going for the test. Doctor keeps sending me reminders!

1 month ago

I have always found it to be an efficient service and have been a number of times over the years at various times of day. I would rather have a turn up and wait service than booked appointments that don’t run to time and take longer and longer(like the blood doning system which I would not give the description service to)

1 month ago

I have been up to the hospital for blood tests on four occasions in the last month. I have how to get time off work and have been up at different times of day. I have been up early in the morning as well. The length of queues and the waiting time has been excessive and I have left without having the blood test done.

Response

Ripley Hospital responded:

Thank you for the feedback regarding the phlebotomy service at Ripley Hospital. We are sorry to hear that you have not had a positive experience when attending our clinic. Concerns with this clinic have already been brought to our attention, particularly regarding the waiting times for some of our patients. The “drop in” nature of the clinic does mean that there are some peaks and troughs in patient numbers visiting the clinic and this does create times where patients are waiting longer than we would like. The service is currently being reviewed by the Derbyshire Pathology senior team, who have already visited the clinic and identified changes to improve the experience of our patients. Further visits are planned over the coming weeks to monitor the impact of these changes. As a result of the concerns raised, we are also hoping to introduce a system for patients attending the clinic to more easily provide feedback on a regular basis. Once again we would like to apologise to you for the delays you have experienced in our clinic and for any inconvenience that this may have caused.

1 month ago

I used to go to Ripley Hospital regularly for blood tests but stopped going about a year ago due to the horrendous waiting times (reback to thegularly up to 1 hr). Also the almost impossible parking conditions resulting in longer and longer walks back to the hospital. I have mobility issues so the walks were becoming more and more painful. I now go to Ilkeston Hospital for my blood tests. Parking is much easier and usually I am straight in and straight out

Response

Ripley Hospital responded:

Thank you for the feedback regarding the phlebotomy service at Ripley Hospital. We are sorry to hear that you have not had a positive experience when attending our clinic. Concerns with this clinic have already been brought to our attention, particularly regarding the waiting times for some of our patients. The “drop in” nature of the clinic does mean that there are some peaks and troughs in patient numbers visiting the clinic and this does create times where patients are waiting longer than we would like. The service is currently being reviewed by the Derbyshire Pathology senior team, who have already visited the clinic and identified changes to improve the experience of our patients. Further visits are planned over the coming weeks to monitor the impact of these changes. As a result of the concerns raised, we are also hoping to introduce a system for patients attending the clinic to more easily provide feedback on a regular basis. Once again we would like to apologise to you for the delays you have experienced in our clinic and for any inconvenience that this may have caused.

1 month ago

Blood tests Unless you arrive at least 30 min before the hospital opens and wait out in the cold the wait is horrendous anything up to 2 hours

1 month ago

I have recently retired as a Practice Manager and before I left I wrote to Southern Derbyshire Clinical Commissioning Group about my concerns regarding the waiting time for phlebotomy services at Ripley Hospital. I had heard of patients who were leaving without having the bloods tests taken due to the length of wait. Doctors do not requests bloods for no reason and I was very concerned that our clinical team wouldn’t receive vital information to make informed decisions regarding patient care. The phlebotomists do a fantastic job, there simply isn’t sufficient provision and this really needs addressing as a matter of urgency.

Response

Ripley Hospital responded:

Thank you for the feedback regarding the phlebotomy service at Ripley Hospital. We are sorry to hear that you have not had a positive experience when attending our clinic. Concerns with this clinic have already been brought to our attention, particularly regarding the waiting times for some of our patients. The “drop in” nature of the clinic does mean that there are some peaks and troughs in patient numbers visiting the clinic and this does create times where patients are waiting longer than we would like. The service is currently being reviewed by the Derbyshire Pathology senior team, who have already visited the clinic and identified changes to improve the experience of our patients. Further visits are planned over the coming weeks to monitor the impact of these changes. As a result of the concerns raised, we are also hoping to introduce a system for patients attending the clinic to more easily provide feedback on a regular basis. Once again we would like to apologise to you for the delays you have experienced in our clinic and for any inconvenience that this may have caused.

1 month ago

I went for a blood test last Friday. I arrived at 10am and was out for 10.15. Amazing service.

1 month ago

Last year I was very poorly and had to have a lot of blood test. We worked it out that if I stayed I would have been waiting over an hour, which I was too I’ll to do. This week I went again for blood tests. The fit time I walked in and straight back out again. It was absolutely full. This was around 12pm. So I went the next day about 8.30am and waited around 30-40 mins. Not only that the parking is terrible. Need more staff on I think.

Response

Ripley Hospital responded:

Thank you for the feedback regarding the phlebotomy service at Ripley Hospital. We are sorry to hear that you have not had a positive experience when attending our clinic. Concerns with this clinic have already been brought to our attention, particularly regarding the waiting times for some of our patients. The “drop in” nature of the clinic does mean that there are some peaks and troughs in patient numbers visiting the clinic and this does create times where patients are waiting longer than we would like. The service is currently being reviewed by the Derbyshire Pathology senior team, who have already visited the clinic and identified changes to improve the experience of our patients. Further visits are planned over the coming weeks to monitor the impact of these changes. As a result of the concerns raised, we are also hoping to introduce a system for patients attending the clinic to more easily provide feedback on a regular basis. Once again we would like to apologise to you for the delays you have experienced in our clinic and for any inconvenience that this may have caused.

1 month ago

Regarding the blood test facility at Ripley hospital. Sometimes it is very busy, others only one or two waiting. More staff on duty would help. But also more blood Tests at your own doctors surgery would too. You cannot get a blood test done for two or three weeks at a time which then puts more pressure on Ripley hospital as people go there instead.

Response

Ripley Hospital responded:

Thank you for the feedback regarding the phlebotomy service at Ripley Hospital. We are sorry to hear that you have not had a positive experience when attending our clinic. Concerns with this clinic have already been brought to our attention, particularly regarding the waiting times for some of our patients. The “drop in” nature of the clinic does mean that there are some peaks and troughs in patient numbers visiting the clinic and this does create times where patients are waiting longer than we would like. The service is currently being reviewed by the Derbyshire Pathology senior team, who have already visited the clinic and identified changes to improve the experience of our patients. Further visits are planned over the coming weeks to monitor the impact of these changes. As a result of the concerns raised, we are also hoping to introduce a system for patients attending the clinic to more easily provide feedback on a regular basis. Once again we would like to apologise to you for the delays you have experienced in our clinic and for any inconvenience that this may have caused.

1 month ago

I’ve heard huge amounts of complaints about the waiting times at ripley. I’ve had to come for tests 3 times in the last 6 months and have come with my knitting or on a work day, with my laptop and internet dongle, ready for a long wait; each time I’ve been seen within an hour and the staff have moved through the very large queue with the best efficiency they can. I thought it was a good service.

1 month ago

Waiting time was very long but staff were very friendly and as efficient as possible.

Response

Ripley Hospital responded:

Thank you for the feedback regarding the phlebotomy service at Ripley Hospital. We are sorry to hear that you have not had a positive experience when attending our clinic. Concerns with this clinic have already been brought to our attention, particularly regarding the waiting times for some of our patients. The “drop in” nature of the clinic does mean that there are some peaks and troughs in patient numbers visiting the clinic and this does create times where patients are waiting longer than we would like. The service is currently being reviewed by the Derbyshire Pathology senior team, who have already visited the clinic and identified changes to improve the experience of our patients. Further visits are planned over the coming weeks to monitor the impact of these changes. As a result of the concerns raised, we are also hoping to introduce a system for patients attending the clinic to more easily provide feedback on a regular basis. Once again we would like to apologise to you for the delays you have experienced in our clinic and for any inconvenience that this may have caused.

1 month ago

I went for fasting blood glucose test. I arrived at 7.35 and had ticket number 23. The phlebotomist/nurse who was working alone had just called number 2!! I would have been waiting just under 2 hours based on a 5 minute slot. Needless to say I left and will hopefully go another time. Why is there only 1 phlebotomist/nurse??? Other reviews basically state the same that 1 worker isn’t enough to cope with demand. Also opening hours aren’t flexible enough. Website states it is open 3 days a week.

Response

Ripley Hospital responded:

Thank you for the feedback regarding the phlebotomy service at Ripley Hospital. We are sorry to hear that you have not had a positive experience when attending our clinic. Concerns with this clinic have already been brought to our attention, particularly regarding the waiting times for some of our patients. The “drop in” nature of the clinic does mean that there are some peaks and troughs in patient numbers visiting the clinic and this does create times where patients are waiting longer than we would like. The service is currently being reviewed by the Derbyshire Pathology senior team, who have already visited the clinic and identified changes to improve the experience of our patients. Further visits are planned over the coming weeks to monitor the impact of these changes. As a result of the concerns raised, we are also hoping to introduce a system for patients attending the clinic to more easily provide feedback on a regular basis. Once again we would like to apologise to you for the delays you have experienced in our clinic and for any inconvenience that this may have caused.

2 months ago

Had to go for a blood sugar test at the request of my GP ( I am pre-diebetic). Arrived at 9,20am on Friday (30th May), took a number – 82 but the display was showing just 59. I should have realised given the large number of people spilling over into the A&E area (I wont ask which person thought putting the two waiting areas together was a smart idea).

Over the following 10 minutes I timed the process and was horrified to realise that it would be at least another 30 minute wait ( so a ridiculous 40 minute wait for blood test). Another customer asked a passing nurse if it was always this busy and was told it was actually quiet and was sometimes even worse.

As I could “feel” my blood pressure raising, In disgust I walked out, tearing up the blood test form as I went so I guess I will not get to find out what my latest blood sugar level is 🙁

Appalling customer service – I cannot recommend Ripley for blood tests and can only agree with the previous post about the new system being a completely inefficient and understaffed shambles.

If our local GP can schedule 2 minute flu jab appointments why on earth cant the hospital have a system for booking timed routine tests as well as a “walk in” period for adhoc blood tests

Response

Ripley Hospital responded:

Thank you for the feedback regarding the phlebotomy service at Ripley Hospital. We are sorry to hear that you have not had a positive experience when attending our clinic. Concerns with this clinic have already been brought to our attention, particularly regarding the waiting times for some of our patients. The “drop in” nature of the clinic does mean that there are some peaks and troughs in patient numbers visiting the clinic and this does create times where patients are waiting longer than we would like. The service is currently being reviewed by the Derbyshire Pathology senior team, who have already visited the clinic and identified changes to improve the experience of our patients. Further visits are planned over the coming weeks to monitor the impact of these changes. As a result of the concerns raised, we are also hoping to introduce a system for patients attending the clinic to more easily provide feedback on a regular basis. Once again we would like to apologise to you for the delays you have experienced in our clinic and for any inconvenience that this may have caused.

2 months ago

The new Phlebotomy clinic at Ripley is a let down.
It’s so badly organised. The entrance and exit to the clinic is right next to the ticket machine and water dispenser. Who decided on this arrangement, which interferes with all and sundry, coming and going, is anyone’s guess. It’s not been well thought out at all.
You can only view the screen from certain angles, and if you can’t see the screen too well, you can miss your place. There is no other way of alerting patients that their turn is due/is coming up.
The queues are horrendous and lengthy, compared to before, when it was around the corner, you barely had to wait. Now your wait is generally over an hour.
The waiting room is badly laid out, as it shares resources with reception and 1 other clinic.
There aren’t enough Phlebotomists to cope with the numbers now coming to this clinic for blood tests.
The opening hours are poor too. Why not have alternate days where the clinic is open until late?
All in all, it’s now a complete shambles.

Response

Ripley Hospital responded:

Thank you for the feedback regarding the phlebotomy service at Ripley Hospital. We are sorry to hear that you have not had a positive experience when attending our clinic. Concerns with this clinic have already been brought to our attention, particularly regarding the waiting times for some of our patients. The “drop in” nature of the clinic does mean that there are some peaks and troughs in patient numbers visiting the clinic and this does create times where patients are waiting longer than we would like. The service is currently being reviewed by the Derbyshire Pathology senior team, who have already visited the clinic and identified changes to improve the experience of our patients. Further visits are planned over the coming weeks to monitor the impact of these changes. As a result of the concerns raised, we are also hoping to introduce a system for patients attending the clinic to more easily provide feedback on a regular basis. Once again we would like to apologise to you for the delays you have experienced in our clinic and for any inconvenience that this may have caused.

9 months ago

I went for a blood test this morning at Ripley Hospital and joined the queue of people outside until we were let in. At 7.30am the nurse came to the door shouting that she was going to have to lock the door as she was on her own, she then stomped back in. This left everyone wondering what was happening and if we were supposed to stay or go. The numbers then started, so the first person went in, but it left the ones lower down on the list wondering whether at any time she was going to stop and lock the door! Someone asked the first person who came out if the nurse was continuing and she said she didn’t know and had been told she was lucky to get hers done! I understand that sometimes there are staff shortages, but it would be nice to have this explained in a civil manner and not left wondering whether we would be getting a blood test or not. If there is a problem with the system, staffing or just because a nurse is having a bad day, this shouldn’t be taken out on the patients.

Response

Ripley Hospital responded:

Thank you for sharing your comments with Healthwatch. I have liaised with the manager for the phlebotomy service at Ripley Hospital who has advised that when phlebotomy staff work at Ripley Hospital they are admitted to the premises by security staff, who then lock the doors. The phlebotomist was probably on her own until her colleague arrived to support her; hence the door was locked for security purposes. The manager would like to apologise for the attitude of the phlebotomist and has advised that this member of staff was a member of the bank staff and has now subsequently left the bank.

3 years ago

My 87 year old mother was admitted to Ripley hospital from Derby Royal as no more could be done for her and it was only a matter of time. on being admitted to Ripley hospital the welcoming committee in the name of (named practitioner nurse) asked my mother if she knew why she was in Ripley hospital my mother replied yes, she then informed my mother that she had a stomach problem that could not be treated and that she had been sent to Ripley hospital to die. My sister who was in the room at the time was left speechless could not believe what she had just heard. So sorry Ripley hospital, it is a fantastic, clean and the nurses there are angels, but the compassion, dignity and comfort given by (named Practitioner Nurse) has well and truly let the team down at Ripley Hospital.

Response

Ripley Hospital responded:

I am very sorry to hear about your mother’s experience during her time with us. I understand that your mother had a conversation with (named staff member), who is a trainee Advanced Nurse Practitioner, and who asked your mother some questions. Showing compassion and preserving dignity at all times are extremely important for us in Derbyshire Community Health Services. I’d like to express my apologies for any upset caused. We would welcome the opportunity to talk this through further with you. The Patient Experience Team are looking forward to hearing from you either by email on DCHST.PatientExperienceTeam@nhs.net or phone 01773 525119. Yours sincerely Sarah Youd Matron

4 years ago

My 93 year old mum was admitted to Ripley Hospital for rehab. The care she received was second to none. Thank you.

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