Derbyshire Mental Health Helpline and Support Service

The Derbyshire Mental Health Helpline and Support Service is a free phone service provided by Derbyshire Healthcare NHS Foundation Trust available to everyone living in Derbyshire – both young people and adults. It is open 24 hours a day, seven days a week.

If you or your loved one are experiencing distress or anxiety, or feeling that you cannot cope, call us on 0800 028 0077 for support over the phone. That support could be about your mental health but you can also talk through practical issues that may be causing concern. 

In addition, if the helpline team feel you would benefit from some face-to-face support, you may be invited to our ‘safe haven’. Here you can continue to discuss your problems in a calm, welcoming environment with people who understand what you’re going through. 


Visit their website for more information on this service.

An Alternative Guide to Mental Health Care in England

Every year, one in four of us will experience a mental health problem. The experience will be different for each of us, as will the type of support we need. But what mental health services are there? And how do they fit in with other health and public services? Watch this King’s Fund animation to find out more.

Help in a Mental Health Crisis – Derbyshire Healthcare

If you already use mental health services, or care for someone who does, during office hours (9am – 5pm, Monday to Friday) your first point of contact should be the person that you/they usually see (the care coordinator, or named lead professional). For more information visit the website.

Out of hours

(5pm – 9am, Monday to Friday; and Saturdays, Sundays and bank holidays)  For out of hours urgent advice please call:
  • NHS 111 Service (open 24 hours a day, 365 days a year. Offering advice and support about what to do in a crisis) on 111.
  • Samaritans (offering emotional support 24 hours a day. Just having someone to talk to that isn’t family or friends can be a tremendous help) on 116 123.
  • Call Derbyshire (open between 8am to 8pm, Monday to Friday and 9.30am to 4pm Saturdays. The customer care assistant who takes your call will ‘own’ your enquiry and will do everything possible to ensure you receive the information and help you need) on  01629 533190.
  • Sane Line (Offering specialist mental health emotional support 6pm to 11pm everyday) on 0845 767 8000.
  • PAPYRUS HOPELineUK (Mon to Fri 10am – 5pm and 7pm – 10pn & Weekends 2pm – 5pm). PAPYRUS aims to prevent young people taking their own lives. A professionally staffed helpline provides support, practical advice and information both to young people worried about themselves and to anyone concerned that a young person may harm themselves. 0800 068 41 41. 
  • The Silver Line help line for older people offering friendship, advice and information 24 hours a day 0800 4 70 80 90.

    If this is the first time you need help for a mental health crisis

    If you, or a friend or relative are experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your general practitioner (GP). Your GP is your family doctor, the doctor you would normally see if you are ill or concerned about any aspect of your health. They will be able to refer you to the most appropriate mental health service in your area. If you don’t have a GP, use the NHS Choices website to locate the nearest one to you.

CAMHS RISE – Rapid Intervention, Support and Empowerment

A rapid response service for GPs and others in primary care to ensure the best possible support for young people who have seriously self-harmed or are having suicidal thoughts. This service is currently available in the south of Derbyshire – the areas covered by Southern Derbyshire Clinical Commissioning Group and Erewash Clinical Commissioning Group. For more information visit the website.

CAMHS North Derbyshire

CAMHS (Child and Adolescent Mental Health Service) supports young people’s mental health and wellbeing in North Derbyshire. For more information visit the website.

Dementia Services

Dementia is an umbrella term. It describes the symptoms that occur when the brain is affected by certain diseases or conditions.  Derbyshire County Council have put together some useful information on dementia. For more information visit the website.

Derbyshire Federation for Mental Health

Provide financial support for self-help groups for mental health service users in the High Peak and the Derbyshire Dales. For more information visit the website.

Derby City Life Links

Life Links provides a wellness and mental health recovery service tailored to meet your needs.

Their information, advice and navigation services can help you find community and digital resources that will help you to achieve your recovery outcomes, make your independence more sustainable and support you in developing your own support networks.

For more information visit the website.

Derbyshire Healthcare NHS FT Complaints/Patient & Advice Liaison Service

The Patient Experience team is the central point of contact for people to provide feedback and raise concerns about the services provided by Derbyshire Healthcare NHS Foundation Trust. For more information visit the website.

Derbyshire Mind

Derbyshire Mind is an independent local association affiliated to the national charity Mind.  They provide advice and support to empower anyone experiencing a mental health problem and campaign to improve services, raise awareness and promote understanding. Head Office: 01332 345966 For more information visit the website.

Talking Mental Health

 0300 123 0542 An NHS service offering free talking therapy across Derbyshire (except Glossop), including specialist services through partnerships with Derwent Rural Counselling Services and Relate. For more information visit the website.

Insight Healthcare

0300 555 5582 A not-for-profit organisation providing free NHS talking therapy services across New Mills, Whaley Bridge, Buxton, Bakewell, Matlock, Heanor, Ilkeston, Derby. For more information visit the website.

Improving Access to Psychological Therapies

IAPT or Improving Access to Psychological Therapies, is an NHS resource aimed at making the right kind of help widely available to people with stress and common mental health problems. This means a range of treatments and other forms of help for these sorts of problem are now on offer within the NHS.  The below information (page 3) states which organisation provides the IAPT service in which area and their contact details: There are a range of ways in which the NHS can support your emotional health and wellbeing. If you are suffering from depression or anxiety, or need wider emotional support, please speak to your GP. You can also refer yourself to one of five local Talking Therapy services (also known as Improving Access to Psychological Therapies (IAPT) services) where you can be helped to manage depression, low mood, stress or panic. The services are provided in a number of venues across Derbyshire.
Insight Healthcare 0300 555 5582 Click to view
Talking Mental Health 0300 123 0542 Click to view
Trent PTS 01332 265 659 Click to view
Alternatively, your own GP can provide you with a booklet that contains all the information you need in addition to a referral form and a pre-paid addressed envelope. In the event of a crisis occurring when your GP surgery is closed, please contact 111 where you will be directed to the most appropriate specialist support..

Face to Face Service

The Derbyshire Federation for Mental Health (DFMH), along with Rethink Mental Illness and People, Potential, Possibilities (P3), are delivering a Recovery and Peer Support Service to help people improve and maintain their mental health and wellbeing and reconnect with their local community. This service is open to anyone over the age of 18 living in Derbyshire who is experiencing mental ill health, and will offer access to targeted face to face support from staff, telephone support and community groups. For more information visit the website.

Recovery and Wellbeing Centre

Derbyshire Healthcare NHS Foundation Trust’s online Recovery and Wellbeing Centre was developed as a central information resource on all aspects of mental health ‘recovery’. It is a resource for the general public, people who use our services, carers, and also their staff. For more info visit the website.

YoungMinds Crisis Messenger

If you are a young person experiencing a mental health crisis, you can text the YoungMinds Crisis Messenger for free, 24/7 support.

For more information visit the website.

Staying Safe

The Staying Safe website is a potentially life-saving resource developed by 4 Mental Health, with invaluable input from international academics, mental health practitioners, people who have survived suicidal thoughts and those personally affected by suicide through bereavement. For more information visit the website.

© Healthwatch Derbyshire 2021

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