For life threatening emergencies, immediately call 999 for an ambulance.

For urgent health or dental issues call 111 or use the online service: NHS 111 online

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it’s not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don’t know who to call or you don’t have a GP to call
  • you need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local pharmacist in the usual way.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

To find your nearest A&E service, search your location here: Find Accident and emergency services services – NHS (

Urgent treatment centres

Urgent treatment centres are similar to walk in centres. They can be accessed if you have a problem that is not life threatening by visiting or calling 111 as this will give you a series of questions and provide you with a GP to speak to, dentist or if you need a face-to-face appointment, you may be directed to your nearest urgent treatment centre and make you an appointment.

There are four Urgent Treatment Centres (UTCs) in Derbyshire open seven days a week, between 8am and 8pm.

For more information on the Urgent Treatment Centres in Derbyshire.

Mental health out of hours

SANEline is a national out of hours mental health helpline that offers specialist emotional support, guidance and information for anyone affected by mental illness. They are open every day from 4:30 pm to 10:30 pm. Call: 0300 304 7000.

Mind Infoline is open 9am-6pm Monday to Friday, call 0300 123 3393. Or for more information follow: Out of hours support | Mind, the mental health charity – help for mental health problems

The Samaritans are available on 116 123 (UK wide)

Shout 85258 is the UK’s first free, confidential, 24/7 text support service. It’s a place to go if you’re struggling to cope and need mental health support. (Text SHOUT to 85258)

Social care emergency out-of-hours

Derbyshire County Council provide an emergency out-of-hours County wide social care support between 5pm and 9am Monday to Friday and 24 hours per day during weekends and bank holidays. For more info.

Your local area office can be contacted during office hours via Call Derbyshire on 01629 533190 who will transfer your call to the area office or your involved worker.

© Healthwatch Derbyshire 2022

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