Enter & View Bi-Annual DCC Summary Report March 2019

During 2018/2019, Healthwatch Derbyshire was re-commissioned by Derbyshire County Council (DCC) to conduct a range of unannounced visits to 13 of their 26 residential services across the county. The service profile and range included 11 services supporting older persons and two services supporting people who have learning disabilities/ difficulties.

Visits have been managed by the Healthwatch Enter and View Officer and the principles of the visiting schedule agreed with the DCC Service Manager (Direct Care) Quality and Compliance, Emma Benton. These respective officers maintained regular communications concerning visits and reports through a quarterly cycle of meetings.

This is the second and final summary report for the commissioning period, the first being published on 21st September 2018 and reported on the first six visits undertaken. This report represents the remaining seven visits undertaken from the end of July until late November 2018 when all visits had been fully completed.

All of these Enter and View visits were commissioned to complement DCC’s own internal quality audit system, hence individual reports have only been made available to DCC and not placed in the public domain. However, the summary reports, reflecting the findings of the individual visit reports had been agreed to be made public.